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Terms of Service

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Effective Date: November 4, 2024

Last Updated: November 4, 2024

Welcome to The Toolbox Pro LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at www.thetoolboxpro.com and any related services, including our booking platform at book.thetoolboxpro.com (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Services Overview

The Toolbox Pro LLC provides professional handyman and home repair services in the Phoenix East Valley metropolitan area, including but not limited to Phoenix, Chandler, Gilbert, Mesa, Tempe, Scottsdale, Queen Creek, Apache Junction, and Ahwatukee, Arizona.

Our services include, but are not limited to: TV mounting, plumbing repairs, electrical work, door and cabinet repair, painting, drywall repair, general installation and maintenance, and other home improvement tasks.

2. Booking and Scheduling

2.1. Appointments. Services may be booked through our website, by phone at (602) 492-2941, or by email at mail@thetoolboxpro.com. All bookings are subject to availability.

2.2. Confirmation. A booking is confirmed only after (a) the customer has submitted all required information, including name, contact details, service address, and job description; and (b) the required deposit has been paid, if applicable.

2.3. Deposit. A deposit may be required to confirm your booking. The standard deposit is $65. For same-day appointments, the deposit is $115. Deposits are applied toward the final cost of the service.

2.4. Service Hours. Our regular service hours are Monday through Saturday, 8:00 AM to 5:00 PM (Arizona time, MST). We do not provide services on Sundays or major holidays.

3. Estimates and Pricing

3.1. Estimates. All estimates provided through our website, AI quoting tool, phone, or in person are approximate and subject to change based on actual job-site conditions. An estimate is not a guarantee of final price.

3.2. AI-Generated Estimates. Our website may provide automated price estimates using artificial intelligence. These estimates are provided for informational purposes only and may not reflect the actual cost of service. Final pricing will always be confirmed by a qualified technician before work begins.

3.3. Final Pricing. The final price will be determined upon on-site inspection and communicated to you before work begins. You will have the opportunity to approve or decline the service at the quoted price. If you decline, only the deposit (if paid) may be subject to the cancellation policy described in Section 4.

3.4. Payment. Payment is due upon completion of the service unless otherwise agreed in writing. We accept credit cards (via Stripe), Zelle, and cash. Prices may vary based on job-site conditions.

4. Cancellation Policy

4.1. Customer Cancellation. You may cancel or reschedule your appointment free of charge up to 24 hours before the scheduled service time.

4.2. Late Cancellation Fee. Cancellations made less than 24 hours before the scheduled appointment are subject to an $80 cancellation fee. This fee compensates for the reserved time slot that can no longer be offered to other customers.

4.3. No-Shows. If you are not available at the scheduled time and location without prior notice, you will be charged the full cancellation fee of $80.

4.4. Company Cancellation. We reserve the right to cancel or reschedule appointments due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, or emergency situations. In such cases, no cancellation fee will be charged and any deposit paid will be applied to the rescheduled appointment or refunded in full.

5. Warranty and Satisfaction Guarantee

5.1. Satisfaction Guarantee. We stand behind our work. If you are not satisfied with the quality of our service, you must notify us within 14 days of the service date. We will return to inspect the work and make necessary corrections at no additional charge.

5.2. Warranty Exclusions. Our satisfaction guarantee does not cover: (a) damage caused by the customer, third parties, or natural events after service completion; (b) normal wear and tear; (c) issues arising from pre-existing conditions not related to our work; (d) modifications or repairs made by others after our service; or (e) materials provided by the customer.

5.3. Materials. Where we supply materials, we warrant that they are of reasonable quality. Manufacturer warranties, if applicable, pass through to the customer. We are not responsible for defects in materials provided by the customer.

6. Limitation of Liability

6.1. Maximum Liability. To the fullest extent permitted by Arizona law, our total liability to you for any claim arising from or related to our services shall not exceed the total amount you paid to us for the specific service giving rise to the claim.

6.2. Exclusion of Damages. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of profits, or loss of data, even if we have been advised of the possibility of such damages.

6.3. Property Damage. We take every precaution to protect your property during service. If we cause damage to your property during the course of our work, we will repair or compensate for such damage up to the limit described in Section 6.1. You must report any property damage within 48 hours of service completion.

7. Customer Responsibilities

7.1. Access. You agree to provide safe and reasonable access to the work area at the scheduled time. This includes clearing the work area of personal belongings, ensuring pets are secured, and providing access to water, electricity, or other utilities as needed for the job.

7.2. Accurate Information. You agree to provide accurate information about the job, including the nature of the problem, the location, and any relevant history. Inaccurate or incomplete information may result in additional charges or the inability to complete the service.

7.3. Permits and Approvals. If your project requires permits or HOA approvals, you are responsible for obtaining them prior to the service date. We can advise on whether permits may be needed but are not responsible for obtaining them.

8. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of The Toolbox Pro LLC and is protected by copyright law. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

9. Online Accounts

9.1. If you create an account on our booking platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

9.2. You agree to notify us immediately of any unauthorized use of your account.

10. Dispute Resolution

10.1. Informal Resolution. Before filing any formal complaint or legal action, you agree to contact us first at mail@thetoolboxpro.com to attempt to resolve the dispute informally. Most concerns can be resolved quickly through direct communication.

10.2. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

10.3. Jurisdiction. Any legal action arising from these Terms shall be filed in the state or federal courts located in Maricopa County, Arizona.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

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